Refund policy

Returns & Refunds

If you wish to return your purchase you can do so in its original condition & packaging within 14 days of the date you received it. A 10% restocking fee is applicable. Unless the item is faulty or damaged, the customer is responsible for the cost of both the outgoing and return shipping. We are able to arrange this & deduct the cost from your refund.

To enable us to refund your purchase efficiently please enclose a covering note with your item stating the following:

• Why it is being returned
• If you want a refund or exchange
• The name the purchase was made in (Company Name and Contact Name)
• Your email address and/or telephone number.
• Date the purchase was made
• Your invoice number 

Exchange

If you wish to exchange your purchase for another item you can do so in its original condition & packaging within 14 days of the date you received it.

To enable us to exchange your purchase efficiently please enclose a covering note with your item stating the following:

• Why it is being exchanged
• What you want to exchange it for
• The name the purchase was made in (Company Name and Contact Name)
• Your email address and/or telephone number.
• Date the purchase was made
• Your invoice number

If there is an extra charge we will contact you to arrange payment.

If there is a partial refund we will contact you to arrange this.

Unless the item to be exchanged is faulty or damaged, the customer is responsible for the cost of the return shipping and shipping of the replacement item.

Faulty / Damaged Items

In the unlikely event that your product arrived damaged or faulty please contact us.

Please also see our Warranty Guide for further details regarding faulty goods.

If your item is delivered damaged please contact us immediately. If this is noticed before signing for the item, do not accept the delivery from the courier. We will require photographs of the damage.